Today I woke up feeling like crap. I had a terrible headache & could barely see straight. I called in to work & let them know I would be in later after I managed to pick up the pieces of my brain and stop the bleeding (aka after my migraine meds kicked in and I felt like a human again).
I finally made it in to work around lunchtime for a half day. I checked my emails from home to make sure there were no crises and get mentally prepared for an abbreviated work day.
Little had happened that morning so I was plodding along at a great pace. I’m guilty of saving the worst for last, though and around 3:30p.m. that time came. My customer has a website that their suppliers must log-in to in order to get all the information needed to process orders. Every 90 days they require that I change my password. Which is fine. However, every time I change my password, something in their system breaks & I must call their help desk to get it fixed. This usually takes anywhere from 5 minutes to a day and a half depending on which friendly technician answers my call. It’s the exact same thing every time.
Finally today I asked, “If this happens every time anyone who uses your system changes their password, why isn’t this issue getting fixed?” They couldn’t tell me, and I was offered instructions to give my next tech-help person when I have to call back in 90 days in order to expedite my system repair.
Really? Is this good enough?
I won’t elaborate on how the rest of my day continued to explode from there, but I only left 15 minutes past five, so I’ll say that fires were put out pretty quickly due to my thoroughness on many prior occasions. I really don’t like leaving huge messes for someone else to stumble upon later. Fix it, do your own job, and have a nice day!